Legal & Privacy.
Our privacy policy, terms of service, and cookie policy — all in one place.
Privacy Policy
This Privacy Policy explains how Firebull Charcoal ("we", "us", or "our") collects, uses, and protects your personal information when you visit firebullcharcoal.com or make a purchase.
1. Information We Collect
We collect information you provide directly to us, including your name, email address, shipping address, phone number, and payment information when you place an order or sign up for our newsletter. We also automatically collect certain technical data such as your IP address, browser type, device type, pages visited, and referring URLs through cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to process and fulfill your orders, send order confirmations and shipping updates, respond to your questions and support requests, send marketing emails if you have opted in (you can unsubscribe at any time), improve our website and product offerings, prevent fraud and ensure the security of our platform, and comply with applicable legal obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders (such as payment processors, shipping carriers, and email marketing platforms). These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver relevant advertising. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website. See our Cookie Policy tab for more details.
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website. Payment information is processed through PCI-compliant payment processors and is never stored on our servers.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes.
7. Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also opt out of marketing communications by clicking "unsubscribe" in any email or contacting us at info@firebullcharcoal.com. If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion.
8. Third-Party Links
Our website may contain links to third-party websites, including Amazon and Walmart. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at: info@firebullcharcoal.com · +1 (305) 813-3210 · 5517–5513 N Nob Hill Rd, Sunrise, FL 33351.
Questions About Our Policies?
We're happy to clarify anything. Reach out and we'll respond within 24 hours.